Company details
Philotour is a Philippine-based travel company that offers one-stop travel services including airfare, hotels, attractions, tour guides, and more. With nearly 100 professional tour guides, Philotour receives more than 100,000 travelers from all over the world every year. Philo Tours is committed to providing quality travel services and constantly introduces and applies advanced travel equipment and information technology.
Products used
Philharmonic Tours chose one of our 5G pocket WiFi products KT-M2A to provide high-speed, stable and secure internet connection for tour guides and tourists.
- KT-M2A is a pocket WiFi that supports 5G/4G/3G/2G networks. Equipped with 5G MediaTek Dimensity 700 chip, KT-M2A can connect up to 16 devices at the same time, providing up to 391 Mbps download and upload speeds, which is suitable for all kinds of mobile internet scenarios. - The KT-M2A is lightweight, durable and high-performance, supporting various functions such as WIFI 6, WPS, VPN, etc. It has a built-in high-capacity 4,400mAh battery, which can support more than 16 hours of continuous operation, and weighs only 155g, making it lightweight and portable.
Vertical
Kingtop 5G pocket mifi is mainly used in tour guide service, visitor's experience and online entertainment.
Application
Philharmonic Travel uses our 5G pocket WiFi products mainly in the following areas:
- Tour guide service: Through KT-M2A provides tour guides with high-speed, stable and safe network connection, it is convenient for tour guides to communicate with the company and customers in real time, get the latest tourist information and service guide, and improve the quality and efficiency of tour guide service.
- Tourist experience: Providing tourists with high-speed, stable and secure network connection through KT-M2A, it is convenient for tourists to share the good time of traveling with their family and friends, get the latest travel information and tips, and improve the quality and satisfaction of tourists' experience.
- Online Entertainment: Providing high-speed, stable and secure network connection for tour guides and tourists through KT-M2A, it is convenient for tour guides and tourists to use various online entertainment methods, such as video, music, live broadcasting, etc., to enjoy leisure time during the trip, and to improve the quality and satisfaction of online entertainment.
- Network Flexibility: Providing travelers with high-speed, stable and secure network connection through KT-M2A, it is convenient for travelers to choose to use network services according to their own needs and preferences, without being restricted by the network conditions or costs of hotels or attractions, improving network flexibility and freedom.
The Challenge
Philharmonic Travel mainly faced the following problems before using our 5G Pocket WiFi product:
- Poor quality of tour guide service: As tour guides can't get timely, accurate and comprehensive network information, it leads to information errors or omissions during tour guide service, which affects the quality and efficiency of tour guide service.
- Poor tourists' experience: Due to the tourists' inability to enjoy fast, stable and safe network services, resulting in tourists' inability to share the good times of their travels with their families and friends, and inability to obtain the latest travel information and tips, which affects the quality and satisfaction of tourists' experience.
- Poor online entertainment: As tour guides and tourists are unable to enjoy various online entertainment options, the leisure time of tour guides and tourists during the trip lacks interest and fun, affecting the quality and satisfaction of online entertainment.
- Inflexible network: As travelers can only rely on the network services provided by hotels or attractions, resulting in travelers not being able to choose to use the network services according to their own needs and preferences, and being limited by the network conditions or costs, which affects the flexibility and freedom of the network.
The Solution
Philharmonic Tours has effectively solved the above problems by introducing and using our 5G Pocket WiFi products to
- Provide a stable network for tour guides: Provide tour guides with high-speed, stable and secure network connection through KT-M2A, which facilitates tour guides to communicate with the company and customers in real time, and to get the latest tour information and service guide.
- Provide tourists with convenient and safe Internet access: KT-M2A device has a QR code that can be scanned to connect to the network, which is a private network and can be used by plugging in the card. Therefore, it will be more secure. At the same time, it is also convenient for tour guides and tourists to use a variety of online entertainment, such as video, music, live broadcasting, etc., to enjoy the leisure time during the trip.
- Flexible network: the KT-M2A wifi device is not limited to time and place, and can be used by plugging in the card, so it is convenient for travelers to choose to use the network according to their needs and preferences.
Result
-Reduced the error rate of tour guide service from the original 5% to less than 0.5%, greatly improving the quality and efficiency of tour guide service.
-Increased the satisfaction of tourists' experience from 80% to more than 95%, greatly improving the quality and satisfaction of tourists' experience.
-Greatly improve the flexibility and freedom of the network, increase the original 3G network speed from 50% to more than 90%, greatly improving the quality and satisfaction of the tourists' online entertainment.
