Company Details
Burger Bistro. is a popular restaurant chain with multiple locations across Jamaica. They offer a wide variety of menu items and have a reputation for fast service and high quality.
Product Used
Clients use KingTop KT-slim101 to improve their ordering and payment processes.
Vertical
The product was used in the restaurant industry vertical.
Application
Clients use KingTop KT-slim101 as a mobile ordering and payment system. Waiters take orders on tablets that are sent directly to the kitchen for preparation. The tablets also allow customers to view the menu, order and pay for their meals, and provide feedback on their experience.
The Challenge
Clients face several challenges before implementing KingTop solutions. Their previous ordering and payment systems often resulted in long wait times and errors. They also need a way to improve communication between the wait staff and the kitchen, while allowing customers more control over their dining experience.
The Solution
We provide the client with KingTop KT-slim101, which provides faster processing speed and a user-friendly interface. KingTop team worked closely with the client to develop a custom application that streamlines the ordering and payment process. We also implemented a feature that allows customers to provide real-time feedback, allowing the restaurant to address any issues quickly.
Results
After implementing KingTop solutions, clients experienced significant improvements in customer satisfaction and operational efficiency. Waiters can take orders more accurately and quickly, reducing wait times and increasing table turnover. The tablets also allow for better communication between waiters and kitchen staff, resulting in fewer errors. Customers appreciate the ability to view the menu, order and pay for their meals, and provide feedback, all from one device. This leads to increased customer loyalty and repeat business for the client.
